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What Is Problem Management?

2010/12/1 9:08:00 41

Problem management

It is one of the four management modes (the other three are scientific management, people-oriented management and target management).

Problem management is a set of management theories and management methods, which take problem solving as the guide, and dig for problems, express problems, solve problems and handle problems.

It can also be said that problem management is the management by means of problems.

enterprise

在发展的过程中，可以说各种各样的问题总在层出不穷，这是一种非常正常的现象，因此我现在不会因为自己的企业有这个那个的问题而痛苦或失眠，创业早期是会的，人一躺在床上，堆积如山的问题会一下子涌现脑中，顿时睡意全无，索性起床解决问题去，那种日子过得十分煎熬与三苦(身苦、心苦、境苦)，现在之所以变得没心没肺，是因为习惯成自然，另外也修炼到一定的境界，问题是解决不完的，老板与员工通常都是矛盾的，管理层与非管理层看问题的立场与角度通常是不同的，你开心是这样，不开心也是这样，想想后何不如开开心心，问题是要解决的，但不能急不能躁不能乱，更不能慌，人通常坐着这山望那山高，吃着碗里的，看着锅里的，想着别人家里的，这应该是问题的来源之一，记得去年我写了一篇叫“管理人就是管理人的欲望”的BLOG，其实说的就

That's all.

Since problems can't be stopped and nowhere to hide, we only have to face problems and solve problems. If we want to succeed in Chinese entrepreneurship, we should be AQ (Adversity Quotient adversity quotient) and EQ is very important. Usually a group of high IQ people are working for two or three high AQ and EQ people. High IQ can solve technical problems. High EQ people solve management problems, relationship problems and other complicated social problems. High AQ people never give up and never give up. Of course, I write such an article does not mean that I have any high Q.

Let's talk about how to carry out effective problem management.

To solve the problem, we should not only prescribe the right medicine, but also prescribe drugs for people, prescribe drugs for people, prescribe drugs for others and give money to drugs.

This is a method on the textbook, but it is very reasonable, the problem is related to many factors, and to solve the problem is also a lot of factors. It is necessary to deal with the problems that lead to the problem. The will and the cost of the individual or group are also important. For example, I have a cold, I would like to spend about 100 yuan RMB of the cost for medical treatment, but the just graduation colleagues only wish to spend about 20 yuan, in fact, our disease is cured, only the choice of hospitals, doctors and medical methods are different from the choice of hospitals, doctors and medical methods, and so on.

The emergence of the problem to the final solution is a very long system engineering. This process involves matters, people, wishes and money that need to be taken seriously, weigh the advantages and disadvantages, strive to solve the problem, and not offend anyone, nor spend a minute, this is a perfect pursuit.

Seize opportunities whenever and wherever possible

As a manager, it is best not to be impatient and flustered when problems arise. It feels as if the sky is falling down. Everything is active, everything has its causes, everything is right, everything is good, good managers understand these theories, and treat them calmly and rationally.

Usually solving problems is a long process. Some problems may not need to be solved urgently. Some problems even do not know when to solve them. The time to solve them is very important. If this is the best time to solve problems at this moment, then managers must seize the opportunity to solve the problem at the moment. Why is life so different? We are waiting for opportunities to wait for success. Opportunities are often fair, but the ability to discover opportunities and seize opportunities varies from person to person. Some people are always complaining about their bad luck and have no chance and no future. In fact, what we need is introspection and reflection, and we are prepared to seize opportunities.

Easy to be satisfied, learn to be grateful.

This is to say

mentality

To be calm and calm when facing problems, you should be satisfied with the process of solving problems, and learn to be grateful after solving problems.

Problem management is sometimes the management of human beings. People are a kind of animal with seven emotions and six desires. People need to be respected, recognized and praised. Sometimes managers should not be too harsh. They should realize that the work and cooperation of people who lose their jobs are very difficult to solve. They are easy to be satisfied, like to praise, and to be grateful, and the results will be different.

Information management, making data into information

The number of problems is often a lot, and the process of dealing with problems is also long. There are many problems involving people, property and wealth. The problem management needs the help of information system. It is a good helper of managers. Managers need to get accurate and reliable information to avoid making fewer mistakes in decision-making. Managers also need to play back, analyze, sum up experience and lessons on historical issues, learn successful cases, and predict the timing and timing of problems and problems based on data and information.

Listen and be good to others.

Managers also need to be good at listening, receiving opinions and suggestions from all sides, and analyzing, classifying, summarizing, extracting useful and effective parts, finding the source and cause of the problem, and expressing gratitude to the proponents of the proposal.

Problem management is a great curriculum system. It can not be said one by one. It only sums up some useful methods and experiences, and hopes that they will also be helpful to readers. Whether managers or employees are complaining about such problems and complain only a lot of time, and do not put forward any constructive opinions or suggestions or even help them solve problems, such managers or employees may spend their whole life complaining, complaining about the grumbling, and grumbling about other people's complaints.